Terms and Conditions for Man With Van Lowerclapton

These Terms and Conditions set out the basis on which Man With Van Lowerclapton provides removal, transport, delivery, and related van services to customers within the UK. By making a booking, confirming a job, or permitting work to begin, the customer agrees to these terms. Please read them carefully before placing an order. They are intended to give a clear framework for service delivery, payment, liability, cancellation, and waste handling, while protecting both the customer and the service provider.

For the purposes of these Terms, references to “we”, “us”, and “our” mean the service provider operating under the name Man With Van Lowerclapton. References to “you” and “your” mean the customer, hirer, or person placing the booking. These terms apply to all standard jobs, including single-item moves, furniture transport, small house moves, office deliveries, collection and drop-off services, and similar work agreed in advance. Any special instructions, extra labour, or unusual handling requirements must be disclosed before the booking is confirmed.

We reserve the right to refuse any booking that we reasonably consider unsafe, unlawful, impracticable, or outside the scope of our services. Any quotation is based on the information provided at the time of enquiry and may be revised if the job details change, access conditions are different from what was described, or additional work is required. If a revision is necessary, we will explain the reason before proceeding where reasonably possible.

1. Booking Process

All bookings are subject to availability and acceptance. A request for service does not create a binding contract until we confirm the booking and, where applicable, receive the required deposit or advance payment. The customer is responsible for giving accurate and complete information about the items, addresses, access restrictions, parking arrangements, lifting requirements, and any fragile, bulky, or hazardous goods involved.

When arranging a booking with Man With Van Lowerclapton, you must ensure that the service details are correct. This includes the number and size of items, the need for additional helpers, the preferred time window, and whether stairs, narrow access, or waiting time may be involved. If the actual job differs from the description supplied at the time of booking, we may adjust the price, alter the vehicle size, assign extra labour, or decline to proceed if the change materially affects the service.

We may provide an estimate or quotation based on hourly rates, fixed rates, distance, vehicle size, or a combination of these factors. Unless expressly stated as fixed, quotations are estimates only and may be adjusted for delays, changes to the route, extra stops, congestion, parking charges, and additional handling. A booking confirmation, whether written or verbal, forms the agreed basis for the work, subject to these Terms and any specific conditions set out at the time of acceptance.

2. Payments and Charges

Payment terms will be explained before the job starts. Unless otherwise agreed in writing, payment is due immediately upon completion of the service and before unloading is finalised where practicable. We may require a deposit, partial advance payment, or full prepayment for certain bookings, particularly where the service involves high-value transport, long-distance travel, or substantial labour.

Accepted payment methods may include bank transfer, card payment, cash, or other methods stated at the time of booking. Any bank charges, failed payment fees, chargeback costs, or collection expenses arising from non-payment may be added to the amount owed, provided they are permitted by law. If payment is not received on time, we may suspend further services, retain goods to the extent permitted by law, or pursue recovery of outstanding sums through lawful means.

Prices may include labour, vehicle use, fuel, and basic operational costs unless otherwise stated. They may not include tolls, congestion charges, ferry costs, waiting time beyond any agreed allowance, specialist equipment, or parking penalties incurred due to the customer’s instructions or failure to provide suitable arrangements. If additional charges become due, we will normally notify you as soon as reasonably possible and explain the basis of the charge.

3. Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking, but notice must be given as early as possible. Cancellations made with reasonable advance notice may be accepted without charge, depending on the circumstances and any costs already incurred. If you cancel after we have allocated staff, reserved a vehicle, or travelled to the collection point, we may charge a cancellation fee or recover reasonable costs for time lost and expenses incurred.

If you are unable to attend the property, provide access, or make the goods available at the agreed time, this may be treated as a late cancellation or wasted journey. In that event, Man With Van Lowerclapton may charge for waiting time, attempted collections, or abortive travel. If we are delayed due to traffic, weather, road closures, or events outside our control, we will use reasonable efforts to keep you informed and to complete the service as soon as practicable.

We may reschedule or cancel a booking if conditions make performance unsafe, illegal, or unreasonable. Examples include severe weather, breakdown, poor access, unsafe loading conditions, incorrect address details, or the discovery of prohibited goods. Where we cancel for reasons within our control, we will take reasonable steps to offer a new date or refund any prepaid amount for the affected part of the service, subject to any lawful deduction for work already completed.

4. Customer Responsibilities

It is your responsibility to ensure that all items are adequately packed, secured, and suitable for transport unless we have expressly agreed to pack or prepare them. Fragile goods, electronics, artwork, glass, liquids, and disassembled furniture should be protected in a manner appropriate for the journey. You must also make sure that the items are legal to transport and that any required permissions, permits, or building access approvals are in place.

You must inform us in advance of any items that may be heavy, awkward, valuable, dangerous, or require special handling. This includes, without limitation, pianos, safes, fuel containers, batteries, cleaning chemicals, asbestos materials, sharp objects, and electrical goods containing hazardous components. We may refuse to carry any item that is unsafe, improperly packaged, or prohibited by law, even if it was included in the original booking description.

You are responsible for obtaining any necessary parking dispensation, access arrangements, lift bookings, or building permissions unless we have specifically agreed to organise them. If parking is unavailable, access is blocked, or the load cannot be moved for reasons caused by the customer or their representatives, we may charge for waiting time, aborted attendance, additional labour, or the cost of returning later.

5. Liability and Insurance

We will take reasonable care when handling and transporting your goods, but our liability is limited to the extent permitted by law. We are not responsible for losses caused by events outside our reasonable control, including but not limited to accidents not caused by our negligence, adverse weather, road closures, theft by third parties, fire, public disorder, or defects in the items themselves. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

Where loss or damage arises from our proven negligence, our liability will normally be limited to the repair cost, replacement cost, or declared value of the affected item, whichever is lower, subject to any specific insurance coverage and the maximum amount permitted by law. We do not accept responsibility for pre-existing defects, inadequate packaging, wear and tear, or damage caused by items being inherently fragile or unstable. It is your duty to tell us about any item of particularly high value before the job begins.

You should arrange your own insurance if the goods being moved are valuable, rare, sentimental, or difficult to replace. Any insurance we maintain may be subject to conditions, exclusions, excesses, and claim limits. Unless expressly agreed in writing, we do not provide cover for consequential loss, loss of profit, business interruption, missed appointments, or indirect losses resulting from delay, although we will use reasonable care to complete the job on time.

6. Waste Regulations and Prohibited Items

Man With Van Lowerclapton may provide disposal or clearance support only where this has been agreed in advance and where the waste is lawful to collect, transport, and dispose of. The customer must ensure that any waste handed over is correctly described and separated where required. We will not knowingly remove items that breach environmental law, contain hazardous substances, or require specialist handling or licensing beyond the scope of the agreed service.

Waste transfer, disposal, and handling must comply with UK waste regulations and any applicable local authority or environmental requirements. The customer remains responsible for ensuring that waste is not fly-tipped, illegally dumped, or transferred in breach of duty of care requirements. If documentation, waste notes, segregation, or declarations are required by law, you must provide accurate information and cooperate fully. We may refuse any load that appears mixed, contaminated, unsafe, or insufficiently documented.

Prohibited or restricted items may include asbestos, clinical waste, chemicals, oils, solvents, pressurised containers, gas cylinders, tyres, fridges with improper de-gassing records, and electrical goods that must be treated under specific recycling rules. If prohibited goods are discovered after loading has begun, we may stop the job, unload the goods safely, or arrange lawful disposal at your cost where permitted. Any costs arising from incorrect declarations, illegal contents, or enforcement action caused by the customer may be passed on to the customer where lawful.

7. Completion of Service

A service is normally considered complete when the agreed goods have been collected, transported, and delivered to the destination named in the booking, or when the agreed waste has been lawfully handed over for disposal. If you ask us to leave items in a particular location, you accept responsibility for the placement once the items are unloaded, unless damage is caused by our negligence while placing them.

We may require a signature, written confirmation, photograph, or other reasonable evidence that the service has been carried out. If you or your representative is not present at delivery, we may leave items only where it is safe and reasonable to do so, or we may return them to storage or to the collection point at your expense if delivery cannot be completed. Any complaints about missing or damaged items must be raised promptly after completion and, where possible, before the vehicle leaves the destination.

8. Complaints, Claims, and Disputes

If you believe there has been a problem with the service, you should notify us as soon as reasonably possible with full details of the issue, supporting photographs, and any relevant documents. We may ask for proof of value, proof of purchase, or evidence of packaging and condition before considering a claim. Failure to report a problem promptly may make it harder to investigate and may affect the outcome of any claim.

We will review any complaint in good faith and aim to resolve matters fairly and proportionately. Where appropriate, we may offer a re-service, partial refund, repair contribution, or other reasonable remedy, depending on the circumstances and our legal obligations. Any dispute should first be raised directly with us so that we have the opportunity to investigate and respond before formal proceedings are started.

Nothing in these Terms limits your statutory rights as a consumer where those rights apply. If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part shall be treated as removed to the minimum extent necessary, and the rest of the Terms will continue in full force.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. If you are a consumer resident elsewhere in the UK, any mandatory rights available to you under applicable local consumer law will still apply where relevant.

The courts of England and Wales shall have jurisdiction over any dispute arising from these Terms, except where the law requires otherwise. By booking with Man With Van Lowerclapton, you acknowledge that the contract is formed on the basis of these terms and any agreed written or verbal booking details. We may update these Terms from time to time, and the version in force at the time of your booking will usually apply to that job.

Final note: these Terms are intended to provide a fair and practical framework for service use, while preserving flexibility for the many different kinds of transport and clearance work that may arise. Customers are encouraged to review the terms carefully before confirming a booking, especially where valuable goods, tight deadlines, or waste-handling requirements are involved.