Privacy Policy
Man with Van Lower Clapton Privacy Policy
This Privacy Policy explains how Man with Van Lower Clapton collects, uses, stores and protects personal data relating to customers and prospective customers in the Lower Clapton area. It also explains the legal bases on which personal data is processed under the UK General Data Protection Regulation and related data protection laws, and describes your rights as a data subject.
Scope of this Privacy Policy
This Privacy Policy applies to all Man with Van Lower Clapton customers and individuals who enquire about or use our services in the Lower Clapton area. It covers personal data collected through phone enquiries, messages, online forms, written correspondence and in-person interactions connected with our services.
What personal data we collect
Man with Van Lower Clapton collects and processes different categories of personal data depending on your relationship with us and the services you request. The types of personal data we may collect include:
Identification and contact details, such as your name, delivery or collection address, billing address, and any other address relevant to the service, as well as your preferred method of contact.
Service and booking details, such as details of the items to be moved, dates and times of moves, access details for properties, special instructions related to your booking, and any photographs you choose to provide to help us assess the job.
Transactional information, such as records of services provided, payments made, amounts due, invoices issued, and basic payment confirmations from our payment providers. We do not store full card details when payments are processed through third party providers.
Communication records, including messages and correspondence between you and Man with Van Lower Clapton relating to quotes, bookings, changes to bookings, feedback, and any complaints or queries.
Technical and usage data, which may include the date and time of your enquiries, how you found our service, and basic information about devices or browsers when you interact with any online forms or platforms connected with our services.
How we collect your personal data
We may collect personal data directly from you when you contact us to request a quote, make a booking, confirm details of a move, pay for services, request a change to your booking, send feedback, or otherwise communicate with us.
We may also receive personal data from third parties, for example where someone else books a move on your behalf or provides your contact details as a point of contact for a job, or where a platform or booking partner forwards your enquiry to us.
Lawful bases for processing personal data
Man with Van Lower Clapton processes personal data only where we have a lawful basis to do so under data protection law. Depending on the context, the lawful bases we rely on may include:
Contract. We process personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotes, managing bookings, delivering moving and transport services, handling payments, and communicating with you about your service.
Legal obligation. We process certain information to comply with legal obligations, for example accounting, tax, and record-keeping requirements.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests, provided these interests are not overridden by your rights and freedoms. This can include managing and improving our services, preventing fraud, handling customer queries, and maintaining business records.
Consent. In limited cases, we may rely on your consent, for example where you clearly agree to receive certain optional communications. Where we rely on consent, you can withdraw it at any time.
How we use personal data
We use your personal data for the following purposes:
To provide you with quotes, schedule and manage bookings, plan routes, and deliver our man and van services in the Lower Clapton area.
To communicate with you about enquiries, confirmations, changes to bookings, access instructions, and follow up after services have been delivered.
To process payments, issue invoices and receipts, and maintain accurate financial records.
To manage customer relationships, handle feedback and complaints, and respond to your questions.
To maintain and improve our services, including analysing the nature and frequency of jobs, and improving customer experience.
To comply with legal obligations and to protect and enforce our legal rights if necessary.
Data retention and storage
Man with Van Lower Clapton retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, including meeting any legal, accounting or reporting requirements.
Booking and service records, including basic customer details and information about services provided, are typically retained for a period aligned with applicable limitation periods for legal claims and tax and accounting requirements. Payment related data is kept for the length of time required by financial and tax laws.
Where personal data is no longer required for the purposes for which it was collected and there is no legal or business need to retain it, we will securely delete or anonymise the information.
Data processors and third party service providers
We may engage third party service providers to help us operate our business and deliver services. These organisations may act as data processors and may process personal data on our behalf and under our instructions.
Examples include providers that support payment processing, accounting and invoicing, customer communication tools, secure data storage, and information technology support. Where we use such providers, we ensure that appropriate data processing agreements or similar safeguards are in place, requiring them to handle personal data securely and only for authorised purposes.
In certain circumstances, we may also share personal data with other third parties acting as independent controllers, where necessary for legal reasons, such as regulators, law enforcement, professional advisers or insurers, and only to the extent required.
International data transfers
Where personal data is transferred outside the United Kingdom or European Economic Area by our processors or service providers, we take steps to ensure that adequate safeguards are in place. This may include relying on adequacy regulations or appropriate contractual safeguards such as standard contractual clauses, in accordance with data protection laws.
Data security
Man with Van Lower Clapton takes reasonable steps to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures include limiting access to personal data to individuals and service providers who need that information for legitimate business purposes, and taking appropriate technical and organisational measures to secure our systems and records.
Your data protection rights
Under data protection law, individuals whose personal data we process have a number of rights. Subject to certain conditions and exceptions, you may have the right to:
Access your personal data and obtain information about how it is processed.
Request correction of inaccurate or incomplete personal data.
Request erasure of your personal data where there is no longer a lawful basis for us to keep it.
Restrict our processing of your personal data in certain circumstances.
Object to processing that is based on our legitimate interests, on grounds relating to your particular situation.
Request the transfer of your personal data to you or another organisation in a commonly used, machine readable format where applicable.
Where processing is based on consent, withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
If you wish to exercise any of these rights, you can contact us using the usual communication methods you use to arrange services with Man with Van Lower Clapton. We may need to verify your identity before responding to your request.
Complaints and contact
If you have concerns about how Man with Van Lower Clapton handles your personal data, you can raise them directly with us so that we have an opportunity to address them. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you believe your data protection rights have been infringed.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or the way we process personal data. Any updates will take effect from the date they are published or otherwise communicated. We encourage customers in the Man with Van Lower Clapton service area to review this Privacy Policy periodically so that you remain informed about how we protect your personal data.
