Terms and Conditions
Man with Van Lower Clapton Service Terms and Conditions
These Terms and Conditions govern the provision of man and van, moving, and associated services by Man with Van Lower Clapton. By placing a booking, confirming a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual or business engaging Man with Van Lower Clapton to provide services.
Company, we or us means Man with Van Lower Clapton.
Services means any man and van, removal, transport, loading, unloading, packing, or related services provided by the Company.
Goods means the items, furniture, personal belongings, equipment, or materials to be moved, transported, or otherwise handled by the Company.
Contract means the agreement between the Customer and the Company for the supply of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.
2. Scope of Services
The Company provides man and van and removal services for domestic and commercial customers. Services may include loading, transporting, unloading, and limited packing or furniture disassembly and reassembly, where expressly agreed.
Any specific service details, including the type and size of vehicle, number of operatives, estimated duration, and starting time, will be set out in the quotation or booking confirmation. The Customer is responsible for checking that all details are correct and complete.
3. Booking Process
3.1 A booking may be requested by the Customer by phone, online form, or other communication method offered by the Company from time to time. All bookings are subject to availability and acceptance by the Company.
3.2 The Customer must provide accurate information about the property access, number of items, size and nature of Goods, floors, presence of lifts, parking arrangements, and any special requirements. The quotation and booking are based on the information provided.
3.3 The Company may confirm the booking in writing or verbally. A Contract is formed when the Customer accepts the quotation or when the Company confirms the booking, whichever occurs first.
3.4 The Customer must notify the Company promptly of any changes to the booking details, including changes of date, time, addresses, or the volume or nature of Goods. Adjustments to price and availability may apply.
4. Quotations and Pricing
4.1 Unless stated otherwise, quotations are estimates based on the information supplied by the Customer and apply to the specified date or period only. Quotations do not include charges for congestion zones, parking fees, tolls, or similar charges, which may be passed on to the Customer.
4.2 The Company reserves the right to amend a quotation or charge additional fees if:
There are delays outside the Company’s control, such as waiting for keys, lack of access, or incomplete packing.
The volume or nature of Goods is greater than stated at the time of quotation.
Access is significantly worse than described, including long carrying distances, stairs, or restricted parking.
Extra services are requested on the day, such as additional trips, packing, or dismantling and reassembling items.
4.3 Prices may be charged on a fixed-fee basis or on an hourly rate, as specified in the quotation or booking confirmation. Hourly rate services are normally charged from the time the van and team are scheduled to arrive at the pickup address until completion of unloading or the agreed finish time, subject to any minimum charge period.
5. Payments
5.1 The Customer agrees to pay the Company’s charges in accordance with the quotation or booking confirmation and these Terms and Conditions.
5.2 The Company may require a deposit to secure the booking. Any deposit requirement will be communicated at the time of booking. Deposits are generally non-refundable except as set out in the cancellation provisions in these Terms and Conditions.
5.3 Unless otherwise agreed, payment of the balance is due on completion of the Services on the same day, prior to the van leaving the final drop-off location. For some bookings, full payment in advance may be required.
5.4 Payment accepted methods will be confirmed by the Company but may include card, bank transfer, or cash. The Company does not accept cheques unless expressly agreed in advance.
5.5 If the Customer fails to pay in full when due, the Company may charge interest on overdue sums at the prevailing statutory rate and may withhold delivery of Goods until payment is received in cleared funds.
6. Cancellations and Amendments
6.1 The Customer may cancel or reschedule a booking by giving notice to the Company. Any cancellation or amendment is only effective once acknowledged by the Company.
6.2 If the Customer cancels more than 48 hours before the scheduled start time, any deposit may be refunded or transferred at the Company’s discretion, subject to administrative deductions.
6.3 If the Customer cancels within 48 hours of the booking start time, the Company reserves the right to retain the deposit and may charge up to 50 percent of the estimated job cost to cover lost time and scheduling.
6.4 If the Customer cancels on the same day as the booking, or after the team has been dispatched or has arrived at the pickup location, the Company may charge up to 100 percent of the estimated job cost.
6.5 The Company will use reasonable efforts to accommodate rescheduling requests, but availability cannot be guaranteed. Rescheduled bookings may incur additional charges.
6.6 The Company may cancel the booking at any time if:
The Customer has provided inaccurate or misleading information.
Conditions at the property are unsafe or unlawful.
The Customer behaves in an abusive or threatening manner.
Events beyond the Company’s reasonable control prevent the safe or timely completion of the Services.
In such cases, the Company will refund any amounts paid for Services not performed, less any reasonable costs already incurred.
7. Access, Parking, and Customer Obligations
7.1 The Customer must ensure safe and reasonable access to the property and to the Goods, including suitable parking arrangements for the van as close as reasonably possible to the entrance.
7.2 The Customer is responsible for obtaining any necessary parking permits, suspensions, or permissions required to allow the van to park legally. Any parking fines or enforcement charges incurred as a direct result of inadequate or incorrect information provided by the Customer may be added to the Customer’s final bill.
7.3 The Customer must ensure that Goods are properly packed, labelled, and ready to move, unless packing has been agreed as part of the Services. Fragile or high-value items should be clearly identified.
7.4 The Customer must be present or represented at all collection and delivery addresses to provide access, instructions, and confirmation of completion. Where the Customer is not present, the Company’s judgement regarding the positioning of Goods will be final.
8. Items Not Accepted and Waste Regulations
8.1 The Company will not transport or handle any items that are illegal, unsafe, or restricted, including but not limited to:
Explosives, firearms, ammunition, or weapons.
Flammable or hazardous materials, including gas cylinders, fuels, chemicals, or corrosive substances.
Perishable goods requiring temperature control, unless expressly agreed.
Waste, rubble, or building materials beyond normal household items, unless expressly agreed and compliant with waste regulations.
Stolen goods or items without proof of ownership where doubts arise.
8.2 The Company is not a licensed waste carrier unless specifically stated. Therefore, we cannot remove or dispose of general waste, construction waste, or items classified as controlled waste except in full compliance with applicable waste regulations.
8.3 Where the Customer requests removal of items for disposal, the Customer confirms that the items are lawful to dispose of and that the Customer has full authority to authorise disposal. Any waste disposal services, if offered, will be carried out in line with relevant environmental and waste management regulations.
8.4 The Customer agrees not to conceal prohibited items within other Goods. If such items are discovered, the Company may refuse to transport them and may terminate the Service immediately without refund.
9. Customer Warranties
9.1 The Customer warrants that:
All information supplied is accurate and complete.
The Goods belong to the Customer or the Customer has full authority to allow them to be moved.
The Goods do not include items that are illegal, hazardous, or otherwise prohibited under these Terms and Conditions.
9.2 The Customer will indemnify the Company against any claim by a third party arising from the moving, transport, or handling of the Goods where the Customer has breached these warranties.
10. Liability and Limitations
10.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability is subject to the limitations set out in this section.
10.2 The Company’s liability for loss of or damage to Goods, where such loss or damage is caused by the Company’s negligence or breach of contract, will be limited to the reasonable cost of repair or replacement of the affected item, up to a maximum aggregate amount per job as stated in the quotation or otherwise communicated to the Customer.
10.3 The Company will not be liable for:
Any pre-existing damage, wear and tear, or inherent defects in the Goods.
Loss or damage that arises because the Goods were packed by the Customer and not by the Company, including damage to fragile or unprotected items.
Damage to furniture or property caused by the movement of items where the Customer has insisted on proceeding against the advice of the Company.
Loss of profit, loss of business, loss of data, or any indirect or consequential loss.
10.4 The Customer must report any loss or damage in writing to the Company as soon as reasonably possible and in any event within 48 hours of completion of the Services. The Customer must give the Company a reasonable opportunity to inspect the damage.
10.5 The Company will not be liable for delays or failures in performance caused by events beyond its reasonable control, including traffic, extreme weather, accidents, breakdowns, strikes, or public emergencies. Time for performance is not of the essence unless expressly agreed in writing.
11. Insurance
11.1 The Company will maintain such public liability and, where applicable, goods in transit insurance as it considers appropriate for the nature of its Services.
11.2 The Customer is strongly advised to arrange their own insurance cover for high-value or delicate Goods. The Customer should check any existing household or business insurance policies to ensure that Goods are adequately insured during transit and handling.
12. Complaints
12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the team on the day where possible so that the Company has the opportunity to resolve matters immediately.
12.2 If the issue cannot be resolved on the day, the Customer should submit a written complaint to the Company as soon as reasonably practicable, providing full details, photographs where relevant, and any supporting evidence.
12.3 The Company will review the complaint and respond within a reasonable time. Any remedy, goodwill gesture, or compensation will be at the Company’s discretion and in accordance with these Terms and Conditions.
13. Privacy and Data Protection
13.1 The Company will collect and use personal data provided by the Customer solely for the purposes of administering bookings, providing the Services, and handling payments and communications.
13.2 The Company will take reasonable steps to keep personal data secure and will not sell or disclose personal data to third parties except where necessary to perform the Services, comply with legal obligations, or as otherwise permitted by law.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions and any Contract between the Customer and the Company are governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
15. General Provisions
15.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or competent authority, the remaining provisions will remain in full force and effect.
15.2 The failure or delay of the Company in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
15.3 These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions, representations, or agreements.
15.4 The Customer may not assign or transfer any rights or obligations under the Contract without the Company’s prior written consent. The Company may subcontract or assign its rights and obligations, provided that this does not materially affect the Service quality.
15.5 The Company reserves the right to update or amend these Terms and Conditions from time to time. The applicable version will be the one in force on the date the Customer’s booking is confirmed.
